RACT self-service account

I've forgotten my password, how can I reset it?

Select "Forgot your password?" on the sign in page. . Enter the email address you signed up with and click “Send me a verification code”.. We’ll send you a verification code to confirm it’s you. Choo…

How do I sign up with my Facebook account?

We’ve made signing up with your Facebook account easy. Just follow the steps below. Click “ Sign in ” from the RACT homepage.. Under the sign in options, click “Sign up” again.. Select "Sign up with…

How do I sign up with my email address?

We’ve made signing up with your email address easy. Just follow the steps below. Click “ Sign in ” from the RACT homepage. Under the sign-in options, click “Sign up” again.. Select "Sign up with emai…

Why can’t my account be found?

While you’re signing up, you may see the message: “We’re having trouble finding your account.” This means that your first name, last name, date of birth, postcode or email aren’t matching what we hav…

How do I sign up to with my Google account?

We’ve made signing up with your Google account easy. Just follow the steps below. Click “ Sign in ” from the RACT homepage.. Under the sign in options, click “Sign up” again.. Select "Sign up with Go…

How do I resend my one-time passcode?

If you don’t receive your passcode, you can easily resend it to your phone or email. Here’s how. Below the boxes where you type your passcode, you’ll see “Didn’t receive a code?”. Click “Resend it” a…

How do I update my contact details?

To update your contact details online, just follow the steps below. Sign in to your account. Click “Account” from the navigation menu. Edit your phone number, email, postal and residential address. C…

How do I change where I receive my one-time passcode?

We use one-time passcodes to keep your account safe. When you sign in, you can choose whether we send these to your email or phone. Here’s how. Sign in to your online account. Select “Mobile” or “Ema…

How can I update my marketing preferences online?

We keep our members updated on all the latest news, offers and events. You can select the kind of updates we send you at any time. Here’s how. Sign in to your online account. Click “Account” from the…

How do I change my communication preferences?

From time to time, we may need to contact you with important information and updates. You can choose how we do this. Sign in to your online account. Select “Account” from the navigation menu. Choose…

How do I use my digital member card?

We’ve made it easy to access your digital member card. Here’s how: Sign in to your online account. Select “Membership” from the navigation menu. Click “View card”. For help with your digital member c…

How do I buy and use an eGift card?

Your RACT membership lets you save up to 10% off eGift cards from a range of leading Australian retailers. Just visit our eGift cards page or follow the steps below. Here’s how. Sign in to your onlin…

How do I request a document?

You can request documents online using the steps below. Sign in to your online account. Select “Products” from the navigation menu. Select “Request a document.” . Select the document and product type…

Can I change how I pay for RACT Roadside Assistance?

To change the payment method for your RACT Roadside Assistance, please give us a call on 13 27 22.

Why can’t I see all my products online?

When you sign in to your online account, you can view the details of your roadside assistance and most of your insurance policies. We’re currently making updates that will allow you to view more prod…

How do I view my RACT products and services?

We’ve made it easier than ever to view your RACT services and insurance products. Just sign in to your online account. From the main page, you’ll be able to access your insurance, roadside, member re…

What can I do with my RACT account?

You can access all kinds of useful features online. It’s a great way to manage your membership and find exclusive offers. Here’s what you can do online: Update your contact and payment details for yo…

What options do I have for signing up?

You can sign up online with any of the following: Your Facebook account. Your Google account. An email address. you’re unable to provide any of these, please give us a call on 13 27 22.

How do I access my online account?

To access your online account, you’ll need to sign up. If you’ve already signed up, just sign in using the email or social media account you provided. If you’ve forgotten your password, you can reset…

Is signing up with my social media account safe?

Your social media login is just one of the ways we confirm your identity during the sign-up process. When we ask for your Facebook or Google account, we follow the highest standards to protect your i…