Manage my Insurance

14 articles

How do I submit a claim online?

You can submit a claim online by following these steps: Sign in to your Member Hub. Click on Insurance in the Menu. You'll then access the Online Insurance Portal. Click Start in the Submit my Claim…

Updated 3 weeks ago by Divya Emrith

Where can I find my BPAY reference number?

Your BPAY reference number can be found on the payment slip on the front page of each invoice we send you. If you do not have a copy of your invoice you are able to find your BPAY reference number on…

Updated 1 month ago by Ben Johnston

How do I access my Insurance policy documents?

Sign in to your Member Hub. Click on Insurance in the menu. Select View My Documents. Select the policy you'd like to view the documents for: You can select the types of document you want to view by…

Updated 1 month ago by Divya Emrith

How do I update my contact details for my Insurance policy?

All RACT members are able to update their contact details for RACT products and services via the Member Hub. Insurance members can also use the Policy Management Portal in Member Hub to update their…

Updated 1 month ago by Divya Emrith

How can I access information about my Insurance policy online?

Please follow the steps below to access information about your insurance policy online: Sign in to your Member Hub. Click on Insurance in the menu. Click View from the policy card located under the M…

Updated 1 month ago by Divya Emrith

Can I claim for portable items online?

You can claim for portable items online by following these steps: Sign in to your Member Hub. Click on Insurance in the Menu. You'll then access the Online Insurance Portal. Click Start in the Submit…

Updated 1 month ago by Divya Emrith

How long will it take to process my online claim?

We'll review the information you've submitted to determine how to progress the claim. We'll get back to you as soon as we can to discuss next steps but as every claim is different, some may take long…

Updated 1 month ago by Divya Emrith

How do I add documents and photos to my claim?

Inside our online claims platform, you will be asked to add any relevant photos or documents to your claim. Ways to add documents or photos to my claim using a computer/laptop. There are two ways you…

Updated 1 month ago by Divya Emrith

How do I tell you what was damaged during my Home claim?

Inside our Online Claims platform, when you are doing a Home claim online, you will be asked to tell us what was damaged. Follow these easy steps to add damaged items to your claim: Click on the ADD…

Updated 1 month ago by Divya Emrith

What's the difference between a witness and a third party on my claim?

When submitting your claim, you'll be asked to provide information on any witnesses or third parties involved in the incident. Witness. Someone present at the time of the incident that saw what happe…

Updated 3 months ago by Divya Emrith

What do I need to make a claim online?

You can claim online in a few easy steps. You'll be asked for details about: What happened? Who was involved in the incident? Where did the incident take place?

Updated 3 months ago by Divya Emrith

How do I lodge a claim outside working hours?

You can now submit an online claim outside of working hours using our Online Portal. Click here for details.

Updated 3 months ago by Divya Emrith

How do I use the vehicle diagram in online claims?

Inside our online claims platform, choose some parts of the vehicle were damaged from the drop down menu when asked what damage was done to your vehicle? This will enable you to select the damaged ar…

Updated 3 months ago by Divya Emrith

Why can't I see my Insurance policy online?

Currently we do not allow the following policies to be viewed online. Policies that are no longer current including cancelled or quoted policies. Policies where you are not listed as a policy holder.

Updated 11 months ago by Ben Johnston

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