Manage my Insurance

6 articles

Why can't I see my Insurance policy online?

Currently we do not allow the following policies to be viewed online. Policies that are no longer current including cancelled or quoted policies. Policies where you are not listed as a policy holder.

Updated 2 hours ago by Ben Johnston

How can I access information about my Insurance policy online?

Please follow the steps below to access information about your insurance policy online: Sign in to your Member Hub. Click on Insurance in the menu. Click View from the policy card located under the M…

Updated 2 hours ago by Divya Emrith

How do I update my contact details for my Insurance policy?

All RACT members are able to update their contact details for RACT products and services via the Member Hub. Insurance members can also use the Policy Management Portal in Member Hub to update their…

Updated 4 hours ago by Divya Emrith

How do I access my Insurance policy documents?

Sign in to your Member Hub. Click on Insurance in the menu. Select View My Documents. Select the policy you'd like to view the documents for: You can select the types of document you want to view by…

Updated 22 hours ago by Divya Emrith

Where can I find my RACT member number?

Your member number can be found in a number of places: Your RACT member card. Roadside renewal notice. Insurance renewal notice. Insurance policy. Travel itineraries.

Updated 22 hours ago by RACT Admin

Where can I find my BPAY reference number?

Your BPAY reference number can be found on the payment slip on the front page of each invoice we send you. If you do not have a copy of your invoice you are able to find your BPAY reference number on…

Updated 4 months ago by Ben Johnston

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