Manage my Insurance

13 articles

​How do I update my contact details for my Insurance policy?

All RACT members are able to update their contact details for RACT products and services via the Member Hub. Insurance members can also use the Policy Management Portal in Member Hub to update their…

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​Where can I find my RACT member number?

Your member number can be found in a number of places: Your RACT member card (7 digits number located below your card number - This is what we use to identify you in our system). Roadside renewal not…

Updated by RACT Admin

​How do I update my payment details?

If you pay for your policy in instalments and want to update the credit card/debit card or bank account used to pay for the policy, you can now easily update this payment information via your RACT In…

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How to add a new product to an existing policy?

Please contact us. To add a product to an existing policy, you'll need to speak with a member from our team. You can do this by heading in to one of our branch locations , or phone us on 13 27 22.

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How can I access information about my Insurance policy online?

Please follow the steps below to access information about your insurance policy online: Sign in to your Member Hub. Click on Insurance in the menu.. Click View from the policy card located under the…

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Can I pay for my renewal online?

Yes, you can pay for your renewal online via our Make A Payment page. If you are not able to locate your BPAY reference number to complete the online renewal, click here to learn how to retrieve it.…

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How can I change my preference to start receiving documents via email?

You can use the Policy Management Portal in Member Hub to update your communication preferences to Email by following these simple steps below: Sign in to your Member Hub. Select Insurance in the men…

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What are my policy documents?

Policy documents refers to documents such as: MTA Policy Schedules. Renewal Invite. New Business Policy Schedules. New Business Quote. MTA Quote. Reinstatement Letters. Cancellation Schedules.

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Where can I get the details of my last renewal?

When we offer to renew your policy, we will send you a renewal notice at least 14 days before your policy expires. If you need another copy of your renewal notice you can request this from the Docume…

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Am I covered if I drive my vehicle interstate?

Yes, as per your Product Disclosure Statement (PDS) , our policy covers you for an incident happening anywhere within Australia. However, if your vehicle has moved interstate you will need to contact…

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Where can I find my insurance policy documents?

You can find your insurance policy documents on the Documents page of the Policy Management Portal. Follow these steps to be able to view your documents: Sign in to your Member Hub. Click on Insuranc…

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Why can't I see my Insurance policy online?

Currently we do not allow the following policies to be viewed online: Policies that are no longer current including cancelled or quoted policies. Policies where you are not listed as a policy holder.

Updated by Ben Johnston

Where can I find my BPAY reference number?

Your BPAY reference number can be found on the payment slip on the front page of each invoice we send you. If you do not have a copy of your invoice you are able to find your BPAY reference number on…

Updated by Ben Johnston

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