Common Questions

6 articles

When signing up, this message is displayed - "The details provided don’t match what we have in our system. Please check your details and try again”

We've tried to verify your identity against our records using the information you provided - email address, last name and member number - and one of these has not matched what we have for you on file…

Updated by RACT Admin

When signing up, this message is displayed - "A user with the specified ID already exists. Please choose a different one.”

Each member hub login (social or email) is based on a unique email address. Once a user has verified that they have access to a specific email address and has created an associated member hub account…

Updated by RACT Admin

What options do I have for signing up to the Member Hub?

You're able to sign up to the Member Hub using one of the following three methods: Using your Facebook account. Using your Google account. Using an email address.

Updated by RACT Admin

Is signing up with my Social Media account secure?

The use of social media accounts for signing up to the Member Hub only constitutes part of our authentication process as we use the social login only to identify some of the user’s details. We use a…

Updated by RACT Admin

How do I access the RACT Member Hub?

To access the Member Hub, you’ll need to sign up , if you haven’t already. If you’ve already signed up, you’ll just need to login using the email address or social media account you used to sign up w…

Updated by RACT Admin

I've already registered for the member hub, why do I have to register again?

At RACT, we're always looking to improve our online services and enhance the security of your personal information. Over the coming months, the RACT Member Hub will expand its suite of online self se…

Updated by RACT Admin

Powered by HelpDocs (opens in a new tab)