How do I submit a claim?

You can submit a claim by:

• Calling us on 13 27 22
• Using our Claim Online platform

How do I submit the claim online?

You can submit a claim online through these simple steps:

1. Sign in to your Member Hub.
2. Click on Insurance in the Menu.

1. You'll then access the Online Insurance Portal. Click on Start in the Submit my Claim Online card.

1. You'll then be directed to Claims Online where you have to provide all the required details about the incident in order to submit the claim.

How to start a Motor claim versus a Home claim?

1. Once you are on Claims Online, enter the incident date and time of the incident.

   

2. You will now see two buttons displayed on the page asking you to choose to either start a Motor or Home claim.

1. Select Car Insurance if you want to start a Motor Claim. You will then have to choose:

• your vehicle
• the type of incident it was involved in
• if the vehicle is safe to drive after the incident

1. If you select Home Insurance, you will be able to choose:

• the property where the incident happened,
• the type of incident that happened,
• the extent of damage to your property/contents