Submitting a Claim

How can I track my submitted Motor claim?

After your motor claim has been submitted, you are able to follow your claim progress, and view your claim summary by following through these simple steps: Sign in to Member Hub. Click on Insurance i…

How can I track my submitted Home claim?

After your home claim has been submitted, you are able to follow your claim progress, and view your claim summary by following through these simple steps: Sign in to Member Hub. Click on Insurance in…

What's the difference between a third party and a witness on my claim?

When submitting your claim, you'll be asked to provide information on any witnesses or third parties involved in the incident. Who is a Third party? Someone ( other than you ) involved in the inciden…

How do I use the vehicle diagram on online claims?

When submitting an online motor claim you will be asked What type of damage was done to your vehicle?. If parts of your vehicle were damaged select Some parts of the vehicle were damaged. You will th…

How do I add documents and photos to my claim?

Inside our Online Claims platform , you will be asked to add any relevant photos or documents to your claim. How to add documents or photos to my claim using a computer or laptop. There are two ways…

How do I lodge a claim outside working hours?

You can now submit an online claim outside of working hours using our Claim Online Portal. Click here for more details.

How do I submit a claim?

You can submit a claim by: Calling us on 13 27 22. Using our Claim Online platform. How do I submit the claim online? You can submit a claim online through these simple steps: Sign in to your Member…

What details do I need to provide when I submit an online claim?

You can submit a claim online in a few easy steps. You'll be asked to provide details on: What happened. Who was involved in the incident ( you can provide the contact details of anyone involved if y…

Can I claim for portable items online?

You can claim for portable items online by following these steps: Sign in to your Member Hub. Click on Insurance in the Menu. You'll then access the Online Insurance Portal. Click Start in the Submit…

How do I tell you about what parts of my building/property/belongings were damaged?

Inside our Online Claims platform , when you are doing a Home claim online, you will be asked to tell us what was damaged. Follow these easy steps to add damaged items to your claim: Click on the ADD…

How long will it take to process my online claim?

We'll review the information you've submitted to determine how to progress the claim. We'll get back to you as soon as we can to discuss next steps but as every claim is different, some may take long…