Submitting a Claim

How can I see the status of my insurance claims?

We’ve made it easy to view your home, contents and motor insurance claims online. Here’s how. Sign in to your online account. Click “Claims” from the navigation menu. Find the claim you want to view…

How can I track my insurance claim?

It’s easy to track your claims online. Here’s how: Sign in to your online account. Select ‘Claims’ from the navigation menu. You’ll then see a list of all your claims. Click ‘View details’ on the cla…

Can I lodge a claim outside of working hours?

You can submit a claim online at any time. You can do this by following these easy steps: Sign in to your online account. Select ' Claims ' in the navigation menu. Click “ Make a claim ”. You’ll then…

Can I claim for portable items online?

You can claim for portable items online by following these steps: Sign in to your online account. Select ' Claims ' from the navigation menu. Click ' Make a claim '. You'll then be sent to our Online…

How long will it take to process my online claim?

Because every claim is different, some may take longer than others to process. Once you’ve submitted all your information, we’ll review it and get back to you as soon as possible to discuss the next…

How do I let you know what parts of my building, property or belongings were damaged?

When you lodge a home insurance claim online, we’ll ask for details about what was damaged. Just follow these steps: Click “ Add item ” to add the damaged items to your claim. Depending on your cover…

What details do I need to provide when I lodge an online claim?

When you lodge your claim online, we’ll ask for a few details, like: · What happened · Who was involved (this includes the contact details of anyone involved, if you have them) · Where the incident t…

How do I lodge my claim?

We’ve made it easy to lodge your claim online. Once you’re signed in, follow these easy steps: Enter the incident date and time. Select “Car Insurance” to start a Motor Claim and then tell us these d…

How do I add documents and photos to my claim?

When you lodge a claim online, we’ll ask for any relevant photos or documents. There are a few ways to upload these. Using a computer, drag and drop documents or photos on to the grey drop area and c…

How do I use the vehicle diagram on online claims?

When submitting an online motor claim, we’ll ask you to describe the damage to your vehicle. If only certain parts of your vehicle were damaged, select ‘ Some parts of the vehicle were damaged ’. You…

What's the difference between a third party and a witness?

When you submit an insurance claim, we’ll ask you about any witnesses or third parties who were involved. A third party is someone (other than yourself) who was involved in the incident. A witness is…