Why am I seeing an error when I scan the barcode on my member card?

The problem.

You're seeing the error message below after attempting to scan the barcode on your member card:

This occurs when either:

1. The membership associated with this card is no longer active.

2. There has been a technical issue when verifying your member card details against our records.

What to do next.

Tip: Try scanning your card again ensuring that it's well-lit so the whole barcode can be read.

If you've attempted scanning the card multiple times with the same result, please contact us on 13 27 22 to have one of our staff help troubleshoot the issue for you.

We'll be able to confirm if we're currently experiencing technical issues or if your membership needs renewing.